Project Coordinator

<div class="p-rich_text_section"> <h2>Summary</h2> <p>The Enterprise Implementation Project Coordinator supports the successful delivery of enterprise customer implementations by owning project coordination, customer communication, and execution rigor across complex, multi-product engagements. Reporting to the Implementation Manager, Storage, this role facilitates customer kickoff calls, maintains Rocketlane project plans, delivers weekly implementation updates, and serves as a coordination point for payments enablement across Easy Payments, Sitelink, and Edge. The Project Coordinator leverages experience supporting higher-tier customers and strong presentation skills to communicate clearly, manage expectations, and maintain delivery confidence with enterprise stakeholders.</p> <h2><strong>Key Responsibilities</strong></h2> <h3><strong>Customer Kickoff Communication</strong></h3> <ul> <li>Coordinate and support <strong>enterprise customer kickoff calls</strong>, including agenda preparation, documentation, and follow-ups.</li> <li>Present project scope, timelines, roles, and next steps clearly during customer kickoff and status meetings.</li> <li>Deliver <strong>Weekly Implementation Updates</strong> for enterprise customers, providing clear status, risks, and next steps.</li> </ul> <h3><strong>Rocketlane Project Coordination</strong></h3> <ul> <li>Own day-to-day <strong>Rocketlane project coordination</strong> for enterprise implementations.</li> <li>Maintain accurate task assignments, timelines, dependencies, and milestones.</li> <li>Ensure Rocketlane is kept current to support internal visibility and customer transparency.</li> <li>Proactively identify risks, delays, or blockers and coordinate follow-up with the appropriate teams.</li> </ul> <h3><strong>Payments Coordination</strong></h3> <ul> <li>Act as a coordination point for <strong>payments-related workflows</strong> across Easy Payments, Sitelink, and Edge.</li> <li>Track underwriting, documentation, and activation milestones to support timely payments go-lives.</li> <li>Partner with Implementation, Payments, and CSM teams to reduce delays and rework.</li> </ul> <h3><strong>Cross-Functional Higher-Tier Support Collaboration</strong></h3> <ul> <li>Coordinate across Implementation, Payments, Product, Engineering, and Customer Success to ensure smooth handoffs and clear ownership.</li> <li>Leverage prior experience supporting higher-tier or enterprise customers to manage escalations and communicate effectively under pressure.</li> </ul> <h3><strong>Documentation Process Support</strong></h3> <ul> <li>Maintain project documentation, notes, and decision logs.</li> <li>Contribute to templates, playbooks, and standard operating procedures for enterprise implementations. </li> </ul> <h2><strong>Required Qualifications</strong></h2> <ul> <li>2–4 years of experience in project coordination, implementation support, customer operations, or higher-tier customer support.</li> <li>Experience supporting complex, multi-product, or enterprise-level customers preferred.</li> <li><strong>Strong presentation and facilitation skills</strong>, including the ability to lead customer kickoff calls and present project updates clearly to both customer and internal stakeholders.</li> <li>Strong organizational and written communication skills.</li> <li>Experience using <strong>Rocketlane</strong> or similar project management tools.</li> <li>Ability to manage multiple workstreams and stakeholders simultaneously.</li> <li>High attention to detail and strong follow-through.</li> </ul> <p>All applicants must be currently authorized to work in the United States on a full-time basis.</p> <p><em>Storable is a fully distributed company, but is currently only registered for employment in certain states. </em>To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, ... (truncated, view full listing at source)