Enterprise Customer Success Manager

<p><strong>Join the team redefining how the world experiences design.</strong></p><p>Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!</p><p>Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.</p><p><strong>Where and how you can work</strong></p><p>This role is based in Sydney, working hybrid from our Sydney flagship campus - typically 2–3 days per week in the office. While we have a campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide, this position is expected to be anchored in Sydney to support in-person collaboration with the team.</p><p>&#xa0;</p><p><strong>What you’d be doing in this role</strong></p><p>As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.</p><p>At the moment, this role is focused on:</p><ul><li><p><strong>Customer success and enthusiasm</strong>: You'll extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.</p></li><li><p><strong>Account growth</strong>: You'll work to understand your customers’ objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand.</p></li><li><p><strong>Best-in-class processes, practices, and efficiency</strong>: You'll create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider</p></li><li><p><strong>Identify opportunities</strong>: You'll work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.</p></li></ul><p>&#xa0;</p><p><strong>You’re probably a match if…</strong></p><ul><li><p><strong>You deliver outcomes:</strong> You’ve consistently hit (and exceeded) quota, with <strong>3+ years of enterprise post-sales experience</strong> in B2B SaaS (renewals, expansions, and complex stakeholders).</p></li><li><p><strong>You think commercially:</strong> You don’t just protect revenue — you spot whitespace, shape value, and turn customer goals into clear growth plans.</p></li><li><p><strong>You tell stories with data:</strong> You use insights, adoption signals, and customer context to influence decisions and build trust at every stage of the relationship.</p></li><li><p><strong>You communicate with impact:</strong> You bring people along — aligning stakeholders, rallying internal teams, and presenting clearly and confidently.</p></li><li><p><strong>You’re agile and curious:</strong> You learn fast, adapt to change, and enjoy figuring things out in a scaling environment.</p></li><li><p><strong>You lead with integrity:</strong> You build credibility through transparency, follow-through, and doing what’s right for the customer and Canva.</p></li><li><p><strong>You have grit:</strong> You stay resourceful and action-oriented, even when things get complex or ambiguous.</p></li><li><p><strong>You’re humble and growth-minded:</strong> You challenge your assumptions, seek feedback, and keep raising the bar.</p></li></ul><p>&#xa0;</p><p><strong>About the team</strong></p><p>At Canva, we've developed our own sales methodology leveraging our product and creativity to drive value in organisations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognisable global brands and Enterprise customers. We help our customers realise more value with Canva by educating, enablin ... (truncated, view full listing at source)