Associate, Partner Network Operations

<div class="content-intro"><p>Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?</p></div><h2><span style="font-size: 14pt;"><strong>About the role</strong></span></h2> <p>Flex’s Partners play a critical role in our ability to acquire new users and provide them with a world class experience. As a Partner Network Operations Associate, you are responsible for the day-to-day execution that keeps our payment pipelines healthy. You ensure that integrations are technically sound and financial flows are precise, acting as a high-urgency 'Doer' who balances technical monitoring with financial resolution. By acting as a cross-functional bridge across multiple internal teams, you follow defined workflows to troubleshoot and resolve discrepancies, ensuring seamless outcomes for both our partners and end-users.</p> <h2><span style="font-size: 14pt;"><strong>What you’ll do:</strong></span></h2> <ul> <li><strong>Integration System Monitoring</strong>: Conduct daily monitoring of partner integration health dashboards to identify and resolve known error patterns. You will execute "pre-flight" checklists for new setups to ensure technical configurations align with our standard requirements, preventing downstream failures.</li> <li><strong>Financial Ops Resolution Execution</strong>: Own the end-to-end resolution of payment discrepancies and failed bank deposits by following established SOPs. You will facilitate the collection of updated banking details and manage the re-triggering of failed transactions to minimize financial risk.</li> <li><strong>Product Industry Mastery (Accounting Ledgers)</strong>: Constantly further your knowledge of Property Management System (PMS) accounting practices—specifically ledger structures, payment reconciliation and billing logic—to evaluate how to best our partners.</li> <li><strong>Root Cause Investigation Problem Solving</strong>: Investigate the "why" behind payment anomalies. You will move beyond identifying a failure to diagnosing whether the root cause is a technical integration error, a partner banking issue, or a ledger mismatch, executing the appropriate resolution within established playbooks.</li> <li><strong>Cross-Functional Collaboration</strong>: Serve as a point of contact for multiple internal teams to unblock technical and financial hurdles. You will provide clear, status-level updates regarding pending payment resolutions, bank account validations, and pre-note failures to ensure organizational alignment.</li> <li><strong>Partner User Advocacy</strong>: Manage a high-volume queue of inbound and outbound communications, acting as a steward for the network to ensure a positive experience for every stakeholder.</li> </ul> <p> </p> <p><span style="font-size: 14pt;"><strong>Key Qualifications</strong></span></p> <p><strong>Experience Technical Requirements</strong></p> <ul> <li><strong>Relevant Experience</strong>: 2–4 years in a Client Support, FinOps, or Account Management role, ideally within Fintech, PropTech, or high-growth SaaS. Experience in multifamily operations is a plus. </li> <li><strong>Financial Literacy</strong>: Foundational knowledge of banking operations (ACH, Wires, Bank Returns) and a basic understanding of accounting principles (credits/debits and ledger reconciliation).</li> <li><strong>Technical Aptitude</strong>: Experience navigating ... (truncated, view full listing at source)