Technial Consultant - CRM

<p><strong>What you get to do in this role:</strong>&#xa0;</p><p>&#xa0;</p><p>The Customer Outcomes <strong>Technical Consultant</strong> is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Technical Consultant is the functional and technical expert in customer engagements.</p><ul><li>Participate in workshops with customers to assess current processes and establish future-state processes.</li><li>Deliver ServiceNow&#xa0;solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.</li><li>Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.</li><li>Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.</li><li>Maintain skills / certifications</li></ul><p>&#xa0;</p> <p><strong>To be successful in this role you have:</strong></p><ul><li>Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>5+ years of experience as part of a professional services organization; or equivalent education/experience</li><li>Experience and expertise in implementing CRM systems</li><li>Ability to travel up to 20%</li><li>Creative with comfort running projects and program independently</li><li>Experience driving complex issues through analysis and resolution</li><li>Experience working collaboratively</li><li>ServiceNow certifications in aligned workflow</li><li>Must be fluent in Japanese</li><li>Must be authorized to work in Japan&#xa0;</li></ul><p>FD21</p> <p><strong>Work Personas</strong></p><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf"><u>Learn more here</u></a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><strong>Equal Opportunity Employer</strong></p><p>ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.&#xa0;</p><p><strong>Accommodations</strong></p><p>We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact <a href="mailto:globaltalentss@servicenow.com">globaltalentss@servicenow.com </a>for assistance.&#xa0;</p><p><strong>Export Control Regulations</strong></p><p>For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that m ... (truncated, view full listing at source)