Sr Sales Operations Analyst
ServiceNowWaltham, Massachusetts$94k – $155kPosted 4 March 2026
Job Description
<p><strong>What you get to do in this role:</strong></p><ul><li>Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast</li><li>Perform pipeline reviews and establish best practices and methodologies for forecast accuracy</li><li>Analyze and review current customer licensing, products and usage and identify new revenue opportunities</li><li>Suggest creative pricing and payment solutions balancing customer needs and pricing policies.</li><li>Review Quotes and Order Forms for accuracy and completeness.</li><li>Ensure all Orders are approved within pricing and discount policies.</li><li>Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)</li><li>Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.</li><li>Support sales organization’s requirement for Customer licensing compliance</li><li>Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices</li><li>Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively</li><li>Act as the first line support for Channel & Alliance sales team and Channel & Alliance partners in areas of training, onboarding and ongoing collaboration</li><li>Work in partnership with Channel & Alliance sales team on partner calls to ensure pricing policies and deal strategy are clearly understood</li><li>Develop dashboard requirements to provide visibility to Channel & Alliance pipeline and transactions as well as performance against metrics</li><li>Maintain Channel & Alliance account maps & assignments in the ServiceNow sales automation tool</li></ul>
<p><strong>To be successful in this role you have:</strong></p><ul><li>Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>2-4 years of proven experience of Sales Operations in a software sales organization</li><li>Organized, with excellent attention to detail and the ability to work in a fast-paced environment</li><li>Proficient in PPT, Word, and Excel</li><li>Experience with a CRM system</li><li>Has been in a role supporting Sales Reps and Sales Territories</li><li>Strong listening, analytic and organizational skills</li><li>Team Player with positive attitude ready to work in a fast-paced environment</li><li>Excellent analytical and problem-solving skills with ability to drive conflict resolution</li><li>Excellent interpersonal, written and verbal communication</li><li>Ability to work in an aggressive, fast paced environment managing multiple priorities</li><li>Must be hands-on with solid attention detail</li><li>Selling Software as a Service is a plus</li><li>Results Driven</li></ul><p> </p><p>JV20</p><p>For positions in this location, we offer a base pay of $94,000 - $155,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.</p>
<p><strong>Work Personas</strong></p><p>We approach our distributed ... (truncated, view full listing at source)
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