Presales Architect, Product Specialist

<div class="content-intro"><p><strong>Who we are </strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Presales Architect, Product Specialist!</p> <p><strong>About the job</strong></p> <p>This position is needed to support the Trust, Identity Compliance vertical within the Specialist Organization. In this role, you will architect and validate Twilio’s most complex, highest-impact, multi-product opportunities by translating Twilio’s portfolio into secure, scalable, and executive-ready architectures. You will operate as the regional technical authority for your specialty, partnering tightly with Generalist Solutions Engineers (SEs) and Account Executives (AEs) while engaging Enterprise Strategists and Value Engineers to accelerate outcomes. You’ll also serve as a key bridge between GTM and RD—codifying repeatable architecture patterns, elevating field capability, and influencing roadmap through formal interlocks.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems—often across multiple teams, regions, and lines of business.</li> <li>Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.</li> <li>Scope and validate architectures with emphasis on:</li> <ul> <li>Identity verification and authentication flows (MFA, OAuth/OIDC, JWT, API-driven identity, step-up auth)</li> <li>Secure-by-design architectures reducing fraud/abuse (signals, risk engines, rate limiting, secure enrollment)</li> <li>Compliance and audit readiness (e.g., GDPR, DORA), data residency, and governance controls</li> </ul> <li>Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.</li> <li>Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.</li> <li>Drive influence via Product RD interlock, GTM product escalations, and PDLC feedback mechanisms.</li> <li>Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends—shaping Twilio’s point of view and technical narrative.</li> </ul> <p><strong>Qualifications </strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>*Required:</strong></p> <ul> <li>Experience operating as a regional technical aut ... (truncated, view full listing at source)