Customer Care Specialist - xtraChef

<p><strong>Customer Care Specialist - xtraChef</strong></p> <p><strong>Start Date: 4/20 Class - </strong><span style="font-weight: 400;">Training is 5 weeks <strong>virtual with potential of on-site. There is no PTO allowed during training.</strong> </span></p> <p><strong>Location: Omaha, NE Office - </strong><span style="font-weight: 400;">1926 S 67th St, Suite 200, Omaha NE 68106. <strong>You will be expected to be in office 2 days a week, post training. </strong></span></p> <p><strong>Hourly Rate: $20.50 per hour</strong></p> <p> </p> <p>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p><strong><em>A day in the life</em></strong></p> <p>As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast’s customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments. </p> <p>xtraCHEF by Toast is an industry-leading accounts-payable automation integration with the Toast platform to fuel productivity and make more informed purchasing decisions. With xtraCHEF Pro, Food cost management reporting and analytics make it easy for operators to make sense of their books and shave percentage points off their prime costs.</p> <p><strong><em>What you’ll do (Responsibilities)</em></strong></p> <ul> <li>Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers</li> <li>Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate timely outcomes for Toast Customers</li> <li>Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values</li> <li>Expand your knowledge of Toast’s hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll</li> </ul> <p><strong><em>What you’ll need to thrive (Requirements)</em></strong></p> <ul> <li>1+ years of experience in a role responsible for customer satisfaction and championing the customer experience</li> <li>Success operating independently and navigating competing priorities in a constantly changing environment</li> <li>Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast-native hardware</li> <li>Strong communication, organizational, and influencing skills </li> </ul> <p><em><strong>What will help you stand out (Nonessential Skills/Nice to Haves)</strong></em></p> <ul> <li>Experience answering incoming phone calls and ticketing systems </li> <li>Experience working in the tech industry or for a SaaS company</li> <li>Open to schedules that may include weekends, holidays and nights</li> </ul> <p data-pm-slice="1 1 []"><strong>AI at Toast</strong></p> <p>At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.</p> <p><strong>Our Total Rewards Philosophy </strong></p> <p>We strive to provide competitive com ... (truncated, view full listing at source)