Technical Support Engineer

<div> <h4 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">The Company</h4> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We had a choice: protect what we built, or reinvent ourselves.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We chose reinvention.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.</p> <h4 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">The Product</h4> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.</p> <h4 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Why Technical Support Engineer</h4> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Enterprise customers don't just need answers. They need someone who understands their stack, speaks to them on a technical or non-technical level, and moves fast enough to keep their products running. In the world of AI, as delight.ai scales, the need to always be learning remains constant.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This role exists because great support is a product decision. The person who fills it won't just resolve tickets. They'll use AI to diagnose faster, document smarter, and build internal tools that make the whole team sharper. If you want to grow at the intersection of customer obsession and technical craft, this is where that happens.</p> <h4 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">The Role</h4> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You own the technical relationship between delight.ai and its enterprise customers when things go wrong, working directly with developers to diagnose, reproduce, and resolve issues across our chat, video, and messaging platform. You're comfortable using AI tools to accelerate your work, or you are willing to learn, and you treat every recurring problem as an opportunity to build something that prevents it from coming back.</p> <h4 class= ... (truncated, view full listing at source)