Product Marketing Manager (AI-First, Full-Stack)

<p><strong>Product Marketing Manager (AI-First, Full-Stack)</strong></p> <p><strong>Senior Product Marketing Manager building AI-powered customer experience for enterprise B2B SaaS. Own the full journey—from customer insight to positioning to storytelling to distribution.</strong></p> <p><strong>Role Snapshot</strong></p> <ul> <li> <p>Function: Product Marketing / Customer Marketing</p> </li> <li> <p>Industry: B2B SaaS / Enterprise Software</p> </li> <li> <p>Focus: AI-powered Customer Experience</p> </li> <li> <p>Scope: Full-stack marketing execution</p> </li> <li> <p>Core Areas:</p> <ul> <li> <p>Product positioning messaging</p> </li> <li> <p>Customer storytelling case studies</p> </li> <li> <p>Go-to-market strategy</p> </li> <li> <p>Content sales enablement</p> </li> <li> <p>AI-powered marketing workflows</p> </li> </ul> </li> <li> <p>AI Tools (Nice to Have): ChatGPT, Claude, Cursor, Midjourney, Runway, AI creative or automation tools</p> </li> </ul> <hr> <p><strong>This isn't a normal marketing job.</strong></p> <p><strong>The Company:</strong></p> <p>Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs. We became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.</p> <p>We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.</p> <p>We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building—the plumbing—would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.</p> <p>We had a choice: protect what we built, or reinvent ourselves.</p> <p>We chose reinvention.</p> <p>December 2024: We made the full pivot of our company. A complete strategic shift toward AI-first customer experience.</p> <p>February 2025: We launched our AI agent for enterprise CX—built on a decade of conversation data and infrastructure, now with intelligence on top.</p> <p>November 2025: We rebranded the product line to Delight.ai. The name reflects our belief: AI's real promise isn't efficiency or cost savings. It's restoring what customer experience lost somewhere along the way—the feeling of being understood, of being genuinely cared for. We want every customer to feel delighted. Not satisfied. Delighted.</p> <p><strong>The Product:</strong></p> <p>Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.</p> <p><strong>Why AI-First Full-Stack Marketer:</strong></p> <p>Traditionally, this role would be called Product Marketer or Customer Marketer. Depends on which silo you sit in. We don't believe in those silos anymore.</p> <p>AI collapses the boundaries between roles. A single person with the right tools can now do customer research, shape positioning, write a case study, edit a video, build a landing page, and measure performance—all in a week. What used to require five specialists and three rounds of feedback can now be shipped by one person with taste, curiosity, and the right AI stack.</p> <p>Speed wins in AI markets. The landscape moves too fast and we need people who can own the full journey—from insight to asset to distribution—without waiting.</p> <p>The best marketers have always been generalists. The skills that matter—understanding customers, understanding products, synthesizing patterns, communicating clearly—are universal. Specialization was an artifact of complexity. AI dissolves that complexity ... (truncated, view full listing at source)