Solution Consultant
ServiceNowSan Diego, California$84k – $130kPosted 5 March 2026
Tech Stack
Job Description
<p>As a member of the Digital Solutions Consulting team, you will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements. The Digital SC will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of [product line features] on the ServiceNow SaaS platform.  </p><p><strong>What you get to do in this role:</strong>  <br>
The Senior Digital Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory.  </p><ul><li>Support Digital Sales teams in the qualification of customer needs through discovery </li><li>Participate across the sales lifecycle on acquiring new customers </li><li>Provide mentoring and training to peers, colleagues and partners </li><li>Demonstrate the product, both standard and tailored to prospects and existing customers </li><li>Generate product demo scripts and scenarios and maintain demonstration environment(s) </li><li>Scope and deliver Proof of Concept/Proof of Value engagements with prospects </li><li>Respond to Request for Information/Proposal documents </li><li>Stay current on product developments/releases to a level required for demo and POC/POV </li><li>Support Marketing events – user conferences, trade shows, webinars etc. </li><li>Stay current on competitive analyses and understand differentiators between the company and its competitors </li><li>Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security  </li><li>In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment </li><li>Act as the ServiceNow subject matter expert at executive briefings and marketing events </li></ul>
<p><strong>In order to</strong><strong> </strong><strong>qualify for and be successful in this role,</strong><strong> </strong><strong>you should have:</strong><strong> </strong>  </p><ul><li>Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>2+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry </li><li>Proficiency with the ServiceNow platform or technical expertise with cloud software solutions </li><li>Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue </li><li>Eagerness and willingness to learn  </li><li>Demonstrated proactive approach to perform without being told what to do </li><li>Ability to prioritize task and be efficient to minimize wasted effort </li><li>Proven ability to live up to commitments while maintaining integrity and focus on details </li><li>Exceptional communication and presentation skills to include technical and business concepts </li></ul><p>For positions in this location, we offer a base pay of $84,075 - $130,350, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, compe ... (truncated, view full listing at source)
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