Senior Manager, Strategic Insights & Data Analytics

ServiceNow
San Diego, CALIFORNIA$140k – $245kPosted 5 March 2026

Job Description

<p>We're&#xa0;seeking an exceptional Senior Manager, Strategic Insights&#xa0;&amp;&#xa0;Data&#xa0;Analytics to lead data-driven decision-making and strategic insights across our organization. This role sits at the intersection of advanced analytics, business intelligence, and strategic planning—translating complex data into actionable insights that drive quarterly business reviews, executive decision-making, and multi-million dollar&#xa0;investments. The ideal candidate combines deep analytical&#xa0;expertise&#xa0;with strategic thinking, turning data into compelling narratives that influence C-suite strategy and operational excellence.&#xa0;</p><p><strong>Key Responsibilities:&#xa0;</strong></p><p><strong>Analytics &amp; Business Intelligence Leadership&#xa0;</strong></p><ul><li><p>Lead end-to-end analytics for quarterly and annual business reviews, delivering data-backed insights that influence strategic decisions on investment allocation, GTM priorities, and resource planning&#xa0;</p></li></ul><ul><li><p>Lead&#xa0;pre-buy and burndown&#xa0;forecasting process by&#xa0;engaging&#xa0;with&#xa0;Partner Sales, GPC,&#xa0;Leadership&#xa0;and&#xa0;sales&#xa0;operations teams&#xa0;to ensure&#xa0;forecast accuracy.&#xa0;&#xa0;</p></li></ul><ul><li><p>Design and build sophisticated dashboards and reporting infrastructure using&#xa0;PowerBI, Tableau, and SQL to track business performance, partner ecosystems, and revenue metrics across B2B2C lifecycles&#xa0;</p></li></ul><ul><li><p>Develop predictive models and advanced analytics frameworks to&#xa0;identify&#xa0;growth opportunities,&#xa0;optimize&#xa0;sales pipelines, and forecast business outcomes&#xa0;</p></li></ul><ul><li><p>Perform strategic analysis of structured and unstructured data across multiple sources, using statistical methods to&#xa0;validate&#xa0;insights and guide executive decision-making&#xa0;</p></li></ul><ul><li><p>Create comprehensive performance scorecards measuring KPIs across partner delivery value, CSAT, GRR/NRR, product adoption, and operational efficiency&#xa0;</p></li></ul><p><strong>Strategic Planning &amp; Executive Partnership</strong>&#xa0;</p><ul><li><p>Serve as analytics thought partner to C-suite and senior leadership, translating data insights into executive-ready presentations and strategic recommendations&#xa0;</p></li></ul><ul><li><p>Lead annual business planning including ACV forecasting, quota planning, headcount management, and resource optimization using data-driven methodologies&#xa0;</p></li></ul><ul><li><p>Develop business intelligence frameworks that measure the impact of strategic initiatives&#xa0;&#xa0;</p></li></ul><ul><li><p>Build capability and metrics frameworks across customer and partner lifecycles,&#xa0;establishing&#xa0;consistent measurement standards organization-wide&#xa0;</p></li></ul><ul><li><p>Identify&#xa0;and quantify market opportunities through data analysis, competitive intelligence, and trend identification&#xa0;</p></li></ul><p><strong>Data Science &amp; AI Innovation&#xa0;</strong></p><ul><li><p>Apply AI and machine learning techniques (LLMs, predictive models, automation) to solve complex business problems and enhance operational efficiency&#xa0;</p></li></ul><ul><li><p>Identify&#xa0;opportunities to&#xa0;leverage&#xa0;emerging AI tools (Gemini, GPT, generative AI) for process automation, insight generation, and decision support&#xa0;</p></li></ul><ul><li><p>Build data pipelines and infrastructure to organize, cleanse, and standardize data for analytics and reporting&#xa0;</p></li></ul><ul><li><p>Champion data-driven culture by democratizing insights and training teams on analytics best practices&#xa0;</p></li></ul><p><strong>Cross-Functional Program Management &amp; Stakeholder Engagement&#xa0;</strong></p><ul><li><p>Drive&#xa0;multiple&#xa0;high-priority analytical initiatives simultaneously, managing projects from problem definition through insight delivery and action implementation&#xa0;</p></li></ul><ul><li>< ... (truncated, view full listing at source)