Audience Data Quality & Readiness Lead
ServiceNowSanta Clara, California$155k – $272kPosted 5 March 2026
Tech Stack
Job Description
<p>The Audience Data Quality & Readiness Lead sits within the Marketing Activation & Lifecycle Orchestration team.  This person will own the standards, controls, and operating cadence that keep audiences usable, compliant, and consistently publishable across our MarTech/AdTech activation stack.  Audience segments must maintain applicability across paid and unpaid channels with applicability for ABM and buying group marketing decisioning. </p><p>This role ensures audiences stay reliable end to end, including CDP audiences, pixel-based audiences, and segments sourced from off-platform providers. You will partner cross-functionally to translate identity, consent, suppression, event signals, and scoring outputs into activation-ready segments used across owned, earned, and paid channels for ABM and Buying Group Marketing. </p><p>Responsibilities </p><ul><li><p>Define and champion the audience connectivity vision for buying group marketing, establishing how individual-level signals (behavioral, intent, firmographic) are assembled into account- and buying-group-level segments, and how those segments are governed, versioned, and activated consistently across the stack.  </p></li></ul><ul><li><p>Maintain an enterprise audience library with standardized naming, metadata, ownership, refresh cadence, and change control, including buying-group aligned segment frameworks.  </p></li></ul><ul><li><p>Build and govern model-based audiences (propensity, intent scoring, lookalike) with documented inputs, monitoring, and publishing workflows in partnership with Measurement.  </p></li></ul><ul><li><p>Operationalize off-platform provider segments (intent, syndicated, onboarding feeds) and pixel-based audiences into governed activation segments with documented inputs and quality validation.  </p></li></ul><ul><li><p>Own identity resolution requirements within activation workflows, ID mapping rules, stitching behaviors, and destination constraints and partner with identity teams to improve addressability and match rates.  </p></li></ul><ul><li><p>Define and enforce activation readiness standards for audience segments across AEP/RT-CDP destinations, including eligibility rules, identity requirements, consent status, suppression, and refresh cadence.  </p></li></ul><ul><li><p>Implement quality controls to catch broken pipelines, schema drift, destination mapping issues, and ID mismatches before they impact activation.  </p></li></ul><ul><li><p>Own and report SLAs for audience freshness, publishing success rate, match rates by endpoint, and incident remediation timelines.  </p></li></ul><ul><li><p>Run operational reviews, drive root-cause remediation, and reduce repeat incidents and manual fixes across CDP, pixel-based, and off-platform segment sources.  </p></li></ul><ul><li><p>Ensure consent and suppression requirements are consistently enforced across all segment sources and activation endpoints; coordinate with Legal/Privacy to maintain audit-ready controls.  </p></li></ul><ul><li><p>Implement AI-based monitoring to detect match-rate drops, segment anomalies, latency issues, and suppression or consent failures, with defined remediation SLAs. </p></li></ul><p> </p>
<ul><li>7+ years in ABM marketing, audience activation, CDP operations, MarTech/AdTech operations, or data operations with demonstrated experience shaping audience strategy, not just executing it. </li></ul><p><strong>Hard Skills </strong></p><ul><li><p>Adobe Experience Platform (AEP) and Adobe Real-Time CDP: destination publishing, segment operations, troubleshooting, governance  </p></li></ul><ul><li><p>Paid Activation Platforms: direct experience acr ... (truncated, view full listing at source)
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