Enterprise Customer Success Manager

The Role We are looking for a talented Enterprise Customer Success Manager to drive adoption, value realization, and long-term success within a portfolio of strategic enterprise accounts. By building trusted relationships with senior stakeholders and power users across each organization, you'll deliver value at every stage of the customer lifecycle and help customers maximize their investment in ThoughtSpot. If you’re a proactive customer champion—passionate about solving complex problems, aligning product capabilities to business outcomes, and serving as a strategic advisor - you’ll play a critical role in driving customer satisfaction, retention, and growth. What You'll Do: Manage a portfolio of strategic enterprise accounts, including large global organizations, with responsibility for driving adoption, retention, and expansion of Annual Recurring Revenue. Build and maintain strong relationships with executive sponsors, champions, and cross-functional stakeholders within customer organizations. Serve as the primary point of contact for customers and advocate for their needs internally, ensuring feedback and requirements are communicated effectively to Product, Sales, Support, Services, and Marketing teams. Guide customers through the full lifecycle—from onboarding and adoption to long-term success and maturity on the platform. Partner closely with Account Executives and account teams to drive strategic account planning and identify opportunities for expansion. Develop a deep understanding of customers’ data and analytics environments to provide best-practice guidance and help maximize platform value. Lead executive business reviews, enablement sessions, and strategic value conversations with both technical and business stakeholders. Collaborate cross-functionally across ThoughtSpot teams to ensure successful outcomes and deliver tailored solutions for customers. Proactively identify risks to customer success and develop mitigation strategies to ensure strong retention and satisfaction. Deliver enablement and thought leadership through presentations, workshops, and customer engagements both virtually and in person. What You Bring: Experience managing complex enterprise or strategic accounts in a customer success, consulting, or account management role. Ability to engage both technical practitioners and senior business stakeholders, translating technical capabilities into business outcomes. A hands-on, problem-solving mindset and willingness to help customers navigate challenges and drive resolution when needed. Strong understanding of the analytics and BI ecosystem, including cloud data warehouses, ETL/data pipelines, and technologies such as SQL. Experience advising customers on adoption strategies and driving measurable business value through technology platforms. Strong consultative skills with experience delivering prescriptive recommendations based on best practices and customer success frameworks. Excellent project management, organization, and prioritization skills. Proven ability to manage escalations and complex stakeholder environments. Comfortable working cross-functionally with sales, product, support, and services teams. 5+ years of experience in customer-facing roles (Customer Success, Consulting, Sales Engineering, Support, or Services). #LI-Hybrid #LI-JV2 Mandatory and Required Skills for All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to: Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality. Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality. Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions. Write effective prompts to get the most accurate and creative results from AI tools. Sp ... (truncated, view full listing at source)