Strategic Customer Success Manager

Strategic Customer Success Manager WHO WE ARE Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used. Atlan connects to every part of the modern data and AI stack to unify this context into a single, shared layer that both humans and AI agents can rely on. With Atlan, teams can discover, understand, and trust their data; build and collaborate on a shared body of knowledge; and activate that context across analytics, operations, and AI workflows.Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures THE OPPORTUNITY As a Strategic Customer Success Manager, you’ll sit at the center of some of our most complex, highest-impact customer relationships. You’ll partner with Fortune 500 and high-growth enterprise customers to drive real adoption, measurable business outcomes, and long-term value from their data and AI initiatives. If you get energy from working with executive stakeholders, translating technical platforms into business impact, and helping customers actually change how they work with data, this one’s for you. IMPACT & PURPOSE - Lead the Metadata Charge: Guide data teams toward better collaboration, trust, and governance as part of the Active Metadata Management movement. - Partner with Industry Titans: Serve as a trusted advisor to Atlan’s customers, including Fortune 500 enterprises and high-growth innovators. - Deliver Measurable Results: Drive clear ROI by helping customers unlock value from their data through adoption, alignment, and outcomes, not just usage. - Shape the Future: Bring the voice of the customer into Atlan. Influence product direction, GTM strategy, and how we scale Customer Success. YOUR MISSION - Trusted Advisor: Deeply understand your customers’ business goals and data challenges, then design a clear path to value using Atlan. - Relationship Maestro: Build and maintain strong relationships with CDOs, CIOs, Heads of Data, Analytics leaders, and hands-on practitioners across the org. - Success Champion: Own the customer journey end to end, from onboarding and adoption through renewals and expansion, driving long-term success. - Data Hero Evangelist: Capture and share customer wins, helping elevate Atlan’s impact across the global data community. WHAT MAKES YOU A MATCH - Deep Expertise: 7+ years of professional experience, with 3–5+ years in Customer Success, Consulting, or a closely adjacent, customer-facing role. - Passionate Advocate: You care deeply about helping customers succeed and believe in the power of data collaboration, trust, and governance. - Technical Prowess: Strong understanding of modern data ecosystems and tools such as Snowflake, BigQuery, Tableau, Looker, dbt, and similar technologies. - AI-curious: You actively use AI to think, prepare, and work better, and you’re excited about how metadata and governance enable AI-native organizations. - Strategic Mind: You can translate customer needs into clear insights, success plans, and measurable ROI tied to business outcomes. - Commercial Management: Experience owning or supporting renewals and identifying expansion opportunities through value-driven conversations. NICE TO HAVE - Experience with data governance, lineage, or metadata platforms. - Familiarity with APIs, integrations, or workflow automation. - Industry depth (e.g., financial services, healthcare, retail). - Experience with Customer Success platforms like Vitally, Gainsight, Totango, or ChurnZero. - Exposure to compliance frameworks such as GDPR, HIPAA, or CCPA. WHY ATLAN? Joining Atlan means being part of a global movement to help data teams do their life’s best work ... (truncated, view full listing at source)