Experience Specialist Lead

<div class="" data-block="true" data-editor="aqo7k" data-offset-key="7fc55567-0-0"> </div> <div class="" data-block="true" data-editor="aqo7k" data-offset-key="7fc55567-0-0"><strong>Rate: $30.13 per </strong><strong>hour</strong></div> <div class="" data-block="true" data-editor="aqo7k" data-offset-key="7fc55567-0-0"> </div> <div class="" data-block="true" data-editor="aqo7k" data-offset-key="7fc55567-0-0"> <div class="" data-block="true" data-editor="aqo7k" data-offset-key="c9ac90b6-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="c9ac90b6-0-0"> <p><strong><span data-contrast="auto">About Sensei: </span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><span data-contrast="auto">Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><span data-contrast="auto">Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the FB operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story </span><a href="http://www.sensei.com/"><span data-contrast="auto"><span data-ccp-charstyle="Hyperlink">here</span></span></a><span data-contrast="auto">.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><span data-ccp-props="{"335551550":6,"335551620":6}"><strong><span class="TextRun SCXW138583911 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW138583911 BCX0">Position Description</span><span class="NormalTextRun SCXW138583911 BCX0">:</span></span><span class="EOP SCXW138583911 BCX0" data-ccp-props="{"335551550":6,"335551620":6}"> </span></strong></span></p> </div> </div> </div> <div class="" data-block="true" data-editor="aqo7k" data-offset-key="c9ac90b6-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="c9ac90b6-0-0">The Experience Specialist Lead will lead and guide the team in assisting guests with building itineraries, collaborate with the Sensei Team in planning and executing any changes both pre-arrival and throughout the guest's stay. The Experience Specialist Lead will be responsible for managing the guest experience by being the first to greet guests at arrival, the last to offer a fond farewell, and offering personalized service throughout the stay. This position will integrate with all operating departments, as well as the Sensei Guides on day-to-day operations.</div> </div> <p><strong>Responsibilities:</strong></p> <ul> <li>Organize and monitor the training of the Experience Desk operations, including but not limited to: the Experience Specialist team for front desk, guest scheduling, and outside concierge activities, the Night Audit process, and the Bell/Valet/Door experience.</li> <li>Training and developing Front of House team members, including offering consistent coaching, counseling and motivation.</li> <li>Monitor, update and communicate any changes to standards and operating procedures to the Team Members</li> <li>On regular basis test Team members knowledge to ensure highest accuracy of the information provided to Guests.</li> <li>Participate In all assigned meetings to ensure Information provided to the Team Is accurate.</li> <li>P ... (truncated, view full listing at source)