Language Access Account Manager

ABOUT US Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break communication barriers. We are intentional about creating the definitive and globally recognized language intelligence platform and marketplace on the planet. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation. Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland. WHAT IT MEANS TO BE A BOOSTIE At Boostlingo , we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day: · Positive Vibes: Bring positive energy and have a “solutions-oriented” mindset · No Hide, Go Seek: Be accessible to colleagues, seek out what you need, ask others for help. · Drive Change: Staying curious, challenging assumptions, adapting quickly, and taking action even when the path isn’t perfectly clear. Being proactive rather than reactive, shaping the future instead of protecting the past. · Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Boostlingo is extremely honored to have been recognized as one of Inc. Magazine's Best Workplaces for the last three consecutive years (2022-2025). This esteemed recognition reflects the dedication that our incredible team has towards embodying our C ore Valu es e very da y and we couldn’t be prouder of this team! ABOUT THE ROLE The Language Access Account Manager role will drive retention and growth among our large vendor customers by understanding the needs of the Boostlingo Hub Language Services Network that serves our client base . They are responsible for managing key strategic relationships between large language service provider partners that service interpreting and translating assignments for Boostlingo’s client base . The Language Access Account Manager will oversee rate negotiations, vendor partnerships, and agreements, applying AI-enabled analytics and insights to continuously improve quality, maximize gross margins, and build a high-performing, data-driven Boostlingo Hub partner network . They will i dentify , evaluate, and onboard prospective BHub partners who meet established standards for quality assurance, cost efficiency, and operational capacity. Collaborating closely with Quality Assurance and Operations teams to assess fit and ensure alignment with organizational requirements. They will work closely alongside the Customer Success and Account Management teams to manage and streamline LSP Vendor partnerships and will report to the VP of Language Operations. They will also c onduct QBRs with key BHub partners to review performance, strengthen the partnership and align on goals and strategies. WHAT WILL BE EXPECTED OF THIS ROLE: Build and maintain strong, long-lasting vendor and customer relationships while increasing the retention and growth of Boostlingo’s Hub Partners and customers. Facilitate regular, ongoing meetings with all Boostlingo Hub Partners to enhance partnerships in terms of interpreting and translation quality and gross margin optimization. Execute negotiation of interpreter rates by employing pricing strategies that meet Boostlingo's standards, policies, and proc ... (truncated, view full listing at source)